Does not constitute a binding offer.
The website does not replace an authorized quote, contract, deed, legal, tax or financial advice, or independent verification of the property.
Legal information
Terms for clear communication and purchasing.
Review the general terms applicable to the content, prices and use of data on this website.
Legal information
Who operates this site.
Last updated: October 9, 2026.
- Legal name
- M4D Consultoría e Inversión, S.A. de C.V.
- Trade name
- Century 21 Pacific Investments
- Developer
- MC Desarrollos
- Address
- Av. Camarón Sábalo 1096, Local 114-B
Plaza Isla Tres City Center
Colonia Sábalo Country Club, C.P. 82100
Mazatlán, Sinaloa, Mexico - Phones
- 669 198 1752
669 990 9221 - info@c21pi.com
Sustania City is a project developed by MC Desarrollos and marketed by Century 21 Pacific Investments. Each office is independently owned and operated.
Conditions for using the content
Subject to validity periods.
Prices, discounts, plans, expenses, promotions, floor areas and dates may change. The PDF quote states its validity period and requires the corresponding approval.
Synchronized source, human confirmation.
The page displays released units and temporary holds from the sales source. Availability may change between checks and is confirmed when the transaction is documented.
A temporary hold is not a sale agreement.
The internal hold lasts up to 72 hours unless released earlier. Payment, receiving account, refund policy and legal effects are valid only when stated in authorized documents.
Illustrative renderings and measurements.
Images, plans, maps, tours, finishes and furniture may be representations. Authorized contractual documentation prevails.
No abuse or unauthorized access.
You may not interfere with the website, automate abusive requests, attempt to bypass controls, impersonate others, or use protected content beyond applicable permissions.
The English and French versions are informational translations. If they differ, the Spanish text prevails.
Comprehensive privacy notice
Informed processing and control of your data.
Last updated: October 9, 2026. This notice is published under the Mexican legislation in force on the protection of personal data held by private parties.
- Legal name
- M4D Consultoría e Inversión, S.A. de C.V.
- Address
- Av. Camarón Sábalo 1096, Local 114-B
Plaza Isla Tres City Center
Colonia Sábalo Country Club, C.P. 82100
Mazatlán, Sinaloa, Mexico - Privacy email
- administracion@c21pi.com
The controller named above processes your personal data under this notice. Sustania City is the commercial project presented on this site.
Contact details and sales profile.
Name, phone number, email, city, model, objective, budget, down payment, purchase method and timeframe, preferred channel, schedule, message, campaign source, chat conversations and essential technical data. We do not request sensitive personal data on the website.
We obtain them from the site forms, the support chat, WhatsApp, calls, email and appointments.
Responding to your request.
Identifying options, answering questions, preparing quotes, checking inventory, scheduling or rescheduling appointments, following up, creating a sales file, and applying security and abuse-prevention measures.
Usage analytics.
The support chat loads when you enter as a functional contact channel. We load usage analytics only if you choose that optional service. You may reject analytics without losing the chat or form, change your preference with the “Privacy” button, and withdraw consent for future measurement.
With your authorization we may also send you information about new developments and promotions. You may refuse or withdraw your authorization without affecting the main service.
Required services.
We may use hosting, CRM, automation, email, calendar, analytics and support providers under instructions and confidentiality controls. If another transfer requires consent, we will request it before making the transfer.
To handle your request we may share data with the developer, owners, financial institutions, notaries, appraisers and competent authorities. We do not sell personal data. Messages sent through WhatsApp are also governed by that platform’s policies.
Only for as long as necessary.
We retain information while a request or business relationship exists and for the periods required for legal liabilities; it is then deleted, blocked or de-identified. We apply access controls, encryption, auditing, protected backups and revocable sessions.
Access, rectification, cancellation and objection.
Write to the privacy email above with the subject “Privacy request / ARCO rights”, your name, a way to reply, proof of identity, the data involved and the right you wish to exercise, or deliver your request at the address above. You may also limit the use of your data or withdraw your consent. We will reply within 20 business days and, where applicable, carry out the request within the following 15 business days; deadlines may be extended where the law allows.
Published on this website.
Changes will be communicated on this page with the updated date. Material changes requiring new consent will be presented before they take effect.
Who decides.
If you believe your right to the protection of personal data has been infringed, you may go to the competent authority.
Bill of rights
Your rights as a consumer.
Consumer rights in every commercial transaction involving the sale of a home.
Informational summary based on Appendix A of NOM-247-SE-2021. Transactions are governed by the Federal Consumer Protection Law, its Regulations and that standard; the official text prevails.
- Receive truthful, clear and up-to-date information and advertising, including in digital media.
- Know the characteristics of the property: land, construction, structure, installations, finishes, parking, common areas, services and physical condition.
- Freely choose the property that best fits your needs and purchasing capacity.
- Pay nothing until the contractual relationship is in writing, except for the advance payments and operating expenses provided by the Federal Consumer Protection Law.
- Sign an adhesion contract using the model registered with the Federal Consumer Protection Agency and receive a signed copy.
- Acquire a property that meets the applicable safety and quality standards and what was advertised.
- Receive the property within the agreed time and conditions.
- Enforce the warranties provided by law and by the contract.
- Receive a refund or compensation if defects persist after the warranty, and repair, replacement or termination where applicable.
- Have free, accessible service channels and know the supplier’s address for notices.
- Receive protection from the competent authorities and file reports and claims with them.
- Know the privacy notice, have your data handled in accordance with the law and exercise your rights of access, rectification, cancellation and objection.
- Receive treatment free from discrimination: a sale cannot be denied or conditioned on gender, nationality, ethnic origin, sexual orientation, religion or other characteristics.
- Freely choose the notary public for the deed.
Non-discrimination
Dignified, accessible and equal treatment.
We reject discrimination and harassment. We do not deny or condition our services on origin, sex, age, disability, religion, sexual orientation, marital status, immigration status or any other condition protected by applicable law.
Equal opportunity.
We serve everyone with the same criteria and without prejudice.
Inclusive environment.
We aim for everyone to feel welcome and respected when they contact us.
Accessibility.
We make reasonable adjustments so you can get information, visit and buy whenever possible.
Responsible action.
We investigate complaints seriously, confidentially and promptly.
If you experience or witness discriminatory treatment, write to us, call us or visit our office; the contact details are in the complaints and claims section. Filing a complaint does not affect your access to our services, and the information is handled with the confidentiality needed to review the case.
Complaints and claims
Free channels to be heard.
We handle inquiries, requests, clarifications, complaints and suggestions free of charge. To file a complaint, give your name, a way to contact you, the related property or service and a clear description of the facts or the solution you expect. You may attach documents, messages, receipts or photos; it is optional but helpful.
We will confirm receipt through the channel you indicate and route your case to the appropriate area. If a third party is involved —developer, supplier, owner or financial institution— we will tell you and follow up within our authority.
- Phone and WhatsApp
- 669 198 1752
- In-person service
- Av. Camarón Sábalo 1096, Local 114-B
Plaza Isla Tres City Center
Colonia Sábalo Country Club, C.P. 82100
Mazatlán, Sinaloa, Mexico - Preferred time
- Monday to Friday, 9:00 a.m. to 6:00 p.m.
These channels do not limit your right to go to the Federal Consumer Protection Agency or another competent authority. PROFECO information ↗