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Frequently asked questions

Clear answers before you decide.

Find introductory information about the project, pre-sale, purchase process and sales follow-up.

Sales FAQ

Information for buyers, investors and real estate brokers.

Project

What is Sustania City?

It is a master-planned residential community in northern Mazatlán, developed in phases around a vision of community, well-being and long-term value.

Phase

What is Sustania Habitat?

It is the documented active residential phase, with five preliminary home types and a progressive pre-sale.

Prices

Are prices final?

Published prices are starting references. Your quote confirms availability, validity, included features and sales terms.

Reservation

Can I reserve from the website?

The website can start the request. A confirmed reservation requires validation, documentation, the current policy and an authorized payment.

Financing

Can I buy with financing?

Yes. An advisor will review the financing type, pre-approval, available down payment and purchase schedule with you.

Delivery

When is it delivered?

The estimated date depends on the phase and unit. Request the current schedule before making a decision.

Investment

Is guaranteed growth promised?

No. Value will depend on progress, the market, infrastructure, location and the characteristics of each unit.

Remote purchase

Can I move forward from another city?

Yes. You can begin by phone or video call and coordinate the documents and next steps with an advisor.

Real estate brokers

Can external brokers participate?

Ask the sales team about the current policy for registration, attribution and referral follow-up.